Our Reviews

Kazorie Sykes was so easy going and was able to answer all of our questions when looking at the different vehicles and making our purchase so seamless was great. Hats off to the staff at Henderson Buick/GMC!

I had a great experience! With this being my first new car purchased Bob did an Amazing job with helping me through the whole process.

Adam was very informative and helpful. They called an uber for me as it was going to take 2 hours for an oil change.

Very professional. Price was pretty high. Service writer was friendly.

No complaints. Service Advisor explained what needed to be done for type of maintenance and the work was done in a timely manner.

Juanita was great! She accommodated my schedule, was efficient, kept me updated and responded quickly to my questions.

I have had my car in before for the same issue. My service advisor and the technicians were able to identify the problem and fix it. Now everything is just perfect.

I thought they were very slow to get started, but the work was satisfying. Adam did his best to keep me informed.

Great experience. Maria is the best!

I came to AutoNation GMC for a simple oil change and mentioned to Adam that my AC had a strange smell — I asked if the cabin air filter could be replaced. I also told him I had purchased the vehicle exactly a year ago on April 8, which I feel should’ve prompted a system check or raised a red flag. Unfortunately, I was charged for the oil change, the filter, and even gave up my rewards. I left feeling taken advantage of — especially as a woman trying to navigate these things on my own after recently losing my husband. I felt like I was misled or overlooked, and that’s not a good feeling. That said, once the mistake was recognized, Juanita stepped in and took care of me. She refunded me for part of the service, and I truly appreciated her help. However, my rewards were not returned, and given the situation and the oversight, I strongly feel the entire service should have been comped. I’m sharing this not out of anger but in hopes that it helps improve the customer experience for others — especially those in vulnerable situations. This experience has made me hesitant to return.

Cadarius took care of me while not one else gave me attention. Got my truck checked out and taken care of after someone else dismissed me and my concern.

Bob my salesman was not pushy he was on top of things and he did a great job helping me negotiate a great deal on my new truck. The finance person was super professional explained everything very well and even helped me pick the right warranty for my truck. I couldn't be happier with the service I got!

customer service is great and I know the oil change is done to GM specs.

zero customer service from Ryan my advisor. Couldn't reach him on the phone, he never called back on my messages until the 3rd day in the shop when I told him by voicemail to have my vehicle ready for pick up without the requested service done. Before that I even tried to get to a manager but fat chance. After 10 minutes on hold, I gave up. I will now take my GMC Denali XL to another dealership for future repair and service.

Service was slow service adviser tried to sell me tires when my tires are in great shape. He must think I am a moron. Then the quick repai took several days. Very disappointed

👍

Great

Jon, my service rep, was very professional and friendly.

Fast, fun and friendly service

Employee's were very unprofessional. Service was not good.

I'm not going to assign a number. Our truck was there 10 days. Communications was lacking--I had to reach out to Ryan Simpson instead of him reaching out to me. I have extended warranty thru Zurich and my deductible was only supposed to be $100--I paid $704. Once the parts finally arrived they only had 1 diesel tech and he had to fit us in. I had to-meet with Paul the Service Mgr. They did put a lug nut on and ordered the center cap for my rear wheel and installed it. I would appreciate it if someone would tell me why I paid so much and they didn't honor Zurich pricing? They had me over a barrel and I agreed for the them to go ahead and fix the truck since I needed to get back on the road to NC. Please call me if you need more clarification. Sincerely, Alvis Roberson

Friendly, courteous, efficient, truthful.

Juanita always treats me good and I can usually get service done within a few days

It was my first oil change to my truck ..Adam check me in and set it up , he also told me there was an update needed .. it didn’t take long I waited in lounge…thanks

On time as promised.

Maria has sold me two cars now and I could not be happier!

Very great

My third use of this dealership. The first I waited 4 hours for oil and tire rotation and since it was my first scheduled maintenance I was to get my DEF topped off. Well, that did not happen, and the mechanic and service tech stated they do not do that. I explained I had a card from GMC stating the service was to be provided and yet they still denied the service only later to call me back and state they would if I were to come back. That was not going to happen as the fuel to drive back would cost more than the DEF fluid they were to top off my tank with. They did offer a free oil change for the hassle. Next visit I came in for the oil change and a few issues related to warning lights, power loss and information center connectivity issues. They changed the oil and reset the information center but claimed they did not have enough time to complete the rest of the items this was again four more hours waiting. The tech asked me to bring it back that they would need more time. I did a third time and again waiting 5.5 more hours 8-13:30 only to be told they still did not fix the issues. I would need to bring it back again and leave it for two days. So, yeah I am not overly happy. The service rep is very polite and attentive if it weren't for his demeanor I would not be coming back.

Appointment still waited almost 3 hours. Tech that parked my truck backed it all the way into the bushes

I took my car in for air conditioning diagnostics as the a/c didn’t seem to be functioning properly. Service Advisor (SA) listened to my explanation and recommended further diagnostics. I left the car with them overnight. They determined that there was a leak in a condenser, researched my extended warranty package, and determined that the issue was covered by my warranty package. Once that was determined they got all of required parts and fixed the problem quickly. I’m happy, i now have a working a/c. SA kept me appraised of the process as it unfolded and gave me the option of a rental car (didn’t need), and worked with the warranty folks to get everything fixed.

Adam was great . Everything went smooth

I’m very satisfied with the work that the service mechanics did on my 2012 GMC

I've been getting my truck service by them cuz they were closest to me had a really bad experience my last trip in I wanted my transmission checked out cuz I have a platinum warranty to have my truck for 21 days The only thing they did was replace the motor mounts and the manifolds transmission is still having problems The service manager told me in a text that it was because of my oversized tires which I bought the truck from AutoNation their dealership that way I had to pay 11 days on a rental car fee because it took them so long to get in the motor mount and manifold which I don't feel like I should have to pay and the industry where I work if it's not done in a fashionally time then I take responsibility this is the worst experience that I've had with a dealership I have contacted the dealership to talk to management multiple times and they have not contacted me back this is very unprofessional and a very unprofessional management I was going to refinance my truck through them and get a new 2-year extended warranty and buy another car from them but I'm taking my business elsewhere and right now today I'm working on financing My truck through my Capital One account eliminating AutoNation totally. Worst experience nickel and dimed I paid more than what they paid for warranty parts on my truck and putting them in and it took them 21 days.

I recently purchased a 2025 Buick Vista Sport Touring from AutoNation Buick GMC Henderson, and Maria made the entire experience smooth and stress-free. I had been working with another dealership prior to this and had a frustrating experience when the vehicle I was promised was not actually available. I decided to call AutoNation just to see if they had anything similar. To my surprise, they had the exact vehicle I had been searching for, in the same color and trim. Maria stepped in immediately, walked me through every step, and made sure everything was clear and well-communicated from start to finish. She was patient, never pressured me, and respected my process the entire way through. I truly appreciated how easy she made it and how much she focused on helping me make the right decision for myself. I would absolutely recommend Maria and the team at AutoNation Buick GMC Henderson. Their professionalism and care stood out.

It was great

False promises and horrible communication. Ask Adam and Brandon about it. They know

Car was serviced as requested in a timely manner. Uber ride was arranged for me while leaving car at dealership

I saved up for years to buy my dream truck. It was everything I hoped for but now it feels defective. I don’t know what was neglected or messed up but I feel like the entire experience was a bunch of hung over and unprofessional employees.

Terrible quality control, claim to do items they don’t do. When I called multiple times to speak to the GM, I never get called back when they say they will. I will now just post it publicly on google with pictures and evidence.

Over promised and under delivered

My salesman was Bob Iaconic. He was very nice and knowledgeable about the truck i was looking at. He was not pushy and trying to sale something you didn't want. I would definitely go back to him when I'm in the market for another vehicle.

A sensor on one of my tires went bad and AutoNation gave me an appointment for the day and time I requested and they took care of the problem and also washed my truck. Excellent service!

Juanita is courteous and knowledgeable.

The salesman that I had the pleasure of working with showed true professionalism and knowledge of the vehicle I was looking for.

My left front headlight was out. They repaired it along with my tire sensor. I want to say thank you to Juanita and the mechanic who worked on my vehicle because my vehicle drives really. Much appreciated.

Made an appointment when I arrived, I was told it would take several days just to get the tech to look at it but was told I had to leave the vehicle to keep my place in line. After several inquiries, the tech got to the vehicle to diagnose, then was told could not get a response from GM technical support. The service writer Adam was caught in the middle between service tech and GM technical. Very poor communication and no sense of urgency to follow up with anyone. Took a week to get the vehicle back. I still don't know what caused the high voltage error and neither does the dealer.

Bob and Cardarius were exceptional.

The Servie Rep is the first point if contact and that experience was excelkent, from first contact to finish, As for the actual service, I definitely appreciated the amount of time to accimplish the task of servicing my vehicke and the wash was a great bonus, Thanks

Waited more than 5 minutes by my car while I was the only one there and four service advisors sat in their offices. Almost left.

Assistant service manager recommended a lot of services that are not required being that some of the parts have been recently replaced. Also, he had us waiting for 2 hours for a scheduled oil change. I had to go check to see if my car was ready and the keys and paperwork were just sitting in his office. I’ve been coming to this dealership for years and this was the worse service I’ve ever had.

Great staffs at service department.

Always excellent Service.

I made an appointment for 8:30AM that was confirmed via text and within the myGMC app for a simple oil change. Upon arrival, I wasn't on their printed appointment list (but was somehow in their computer system). My service writer was kind enough to get me in and told me it would be about an hour. After two hours of waiting, I reached out for an update and was informed my truck was almost done. At the three hour mark I received a text that my oil change was complete. No tire rotation, no recalls, no software updates, and they didn't even clean the windows. 3 hours to change the oil. The DMV is more efficient than AutoNation GMC.

Assistant Manager Ryan Simpson is the problem. I make appointments for my services and not only does he not provide the service, he will not call and notify you. I called and left several messages for the status of the car….. he does not give the courtesy of returning any calls. My car is kept for a few days…. So I finally just show up in the evening of the third day that my car has been there….. the service has not been done….. like it’s nothing… no phone call, text…. Just an appointment where I was without my car and the service was not done. Previously I made an appointment 2 weeks out for window tinting and Ryan was supposed to let me know if the workers were going to be available. I kept calling a few days before the appointment….. no response from Ryan. I made an appointment through another phone number to repair the Apple CarPlay….when I showed up Ryan said it couldn’t be done. Another wasted trip. So I made another appointment…this time I dropped my car off for 3 days…. Still the work was not done. The window tinting was not completed.

I was told it would be an hour for the service. That I would be on "express". But I was there 2 hours.

Quick and easy to find car.

Didn’t like the high pressure sales tactics of the service department

Bob Iaconi was our salesperson and he was informative, entertaining, and kept our interests in mind every step of the process. We had a pleasant experience buying a new car. Geoff, the finance guy, was also extremely helpful and knowledgeable. We appreciated both of them and we walked away in agreement that this was one of the best experiences we’ve had in purchasing a new car. Thank you!

Horrible customer service. Ryan is completely arrogant and has no personable skills. Nothing but unnecessary delays with minimal to no communication. 6 weeks to change a water pump and thermostat is ludicrous. Even if you bought your vehicle here like I did, do not take your vehicle here for any service. I would actually suggest to avoid this dealership period.

Called for battery check - truck progressively taking longer to start. I have been waiting for a call back from the GM since a couple of days after the date of my service. I have called twice to talk to this GM with no return call. Still waiting. All related to a battery that was covered under warranty. This wasn't the first time the battery was replaced but I went from a no charge replacement to I now have no warranty and had to pay $100+ for labor. My interactions with Ryan Simpson were deplorable; from the lack of interaction when I checked in to his derogatory tone while citing his explanation of what I was told when I purchased the original battery to when he gave me the business card of a Service Manager who had not been with the company for months. Certainly not the type of interaction I expected. When I told Ryan my battery was confirmed as being under warranty when I made my service appointment earlier in the day, he turned his back to me and called parts, confirmed again and updated me that the people I dealt with before had done things incorrectly and it wouldn't be handled that way again and the battery being installed would not be under a warranty. I would like to speak to the GM this week or I am prepared to publish an online review. Pam Smith 702.343.2444.

It was a positive experience. Thank you!

My visit there was great customer service is amazing

had an 08:15 appointment, arrived at 08:05, took 30 minutes to get checked in, for an oil change that took until 14:00 to finish. I didn't think it should take all day for a scheduled oil change

Friendly staff. Gave me a ride home and picked me up when my car was ready

Went in for an oil change with an appointment. Sat there for 4.5 hours. Customer service was horrible. A blonde lady smoking her vape when approached to ask on the status of my vehicle was the worst, she said it was none of her business and quite literally walked away. The fact that i spent my entire morning sitting there for a simple oil change is ridiculous. A long time customer was just lost and I will also make sure everyone that i can tell that this place is the worst.

I told Bob what i wanted and he made it work. The whole process was fast and easy.

As I said in the previous survey prompt professional service from a great team.

the service advisor made things more difficult. I asked to schedule for a repair for my bluetooth since car is only a few months old and was told I will have to drop car off and service will not even be able to look at it for up to 5 days. then the repair itself could take months and I would have to leave car there and be without a car since they might not have loaner and if they give rental I may have to pay a portion. i requested he have the general manager call me and I never received the call

Reggie and the Sales Manager were great

Great Experiance

I had a scheduled appointment on 8/29/25 for recall work. When dropping it off the service advisor that was assigned to the appointment was "working but on PTO". That does not even make sense! The work was completed in 3 1/2 hours. Service advisor Adam called and stated it was recommended to get the oil change cabin air filter replacement and cooling system and cleaning service done. I declined. A few minutes later Adam called back and stated the work was no longer recommended and was "needed" and was quoted $620 for the work. After further consideration I went ahead with getting the work done. It took another 1 1/2 hours. During the pick up of my car, no advisor was available and I had to wait several minutes. Once an advisor was available and it came time to pay the total due was more than what I was told by over $100. After picking up my car and returning home, I noticed on the work order they completed a service they were NOT authorized to complete. I also noticed when my car was turned off the cooling fans still ran for approximately 6 minutes. My car NEVER did this prior to the service completed on 8/29 by Autonation. Furthermore, my dashboard now shows the check engine light, which was NOT showing prior to the service. I called them immediately to discuss the issues and was told that "no one was available" and asked if I wanted it "escalated" to management. I said yes. This was around 3pm on 8/29. I have not received a return call and they were open on 8/30. I am highly dissatisfied with my service. I will be taking further action.

My car have been in your care over 1 month and you still have it. I have been renting cars because I need to get to work . Hope to get it this week

As far as finding the right vehicle, learning about the vehicle and all in between, that experience was easy. My salesman Reggie was very easy to work with. Geoffrey reeves in finance on the other hand is a complete tool. That guy belongs at a Nissan or Kia dealership. He's short tempered, argumentative, get an attitude real quick if you ask any questions about numbers and totals. Doesn't want to explain anything. I also overheard him talking to another employee and Geoffrey is very demeaning. No company should be employing someone like him.

My Buick had a warranty Inspection/Oil Change/Tire Rotation scheduled on 9/5/25 at 1:00 pm. I dropped the car off and after a two hour wait the service was completed and I drove to several appointments. On Saturday 9/6/25 I drove the car on the freeway to a dinner date and back home. Sunday is when I normally check the fluid levels in the car and noticed the windshield washer fluid was not opened off during the service and the engine oil level was well over the knuckle on the dip stick. I contacted GM thru MY Buick app and they set an appointment at Auto Nation GMC Buick Henderson on Monday 9/8/25 at 11 am. I delivered the car to the Service Department and explained the situation with the oil level being grossly overfull in the engine. After a 30 minute wait the car was finished. Due to the car being parked on slope I could not check the engine oil level on-site so I drove home, waited 30 minutes and checked the oil level on the dip stick. The oil level was still over the knuckle on the dip stick and appeared to have not been addressed! I drove back up to the dealership and spoke directly to Mike the General Manager and Rick the Service Manager and explained the situation. Rick checked the engine oil level and confirmed that it was in fact grossly overfull. Rick personally took the car into the garage and had the situation corrected. This service on my brand new 2025 Buick Encore GX is not right when I had to take my time to have a simple fix taken care of and feel that I was blown off on Monday 9/8/25 on my 11 am scheduled visit. Furthermore, when a multi-point inspection takes place and fluid levels are checked I would expect ALL Fluid Levels to be topped off including the windshield washer fluid. With the shoddy service I experienced, now I have to question whether the Oil Filter was in fact changed? Is this how the dealership treats customers who pay CASH for new cars? Your Dealership Service Department deserves a One Start Rating However, I thank Mike and Rick for handling and resolving my complaint in a professional manner.

Bob is great

I have been a satisfied customer of Buick Henderson for over 5 years! I recently taken my car in for maintenance for a couple of repairs and I was charged over $700.00 unexpectedly for a rental car that could have been avoided! This has been the worst experience of my life as a Buick faithful customer!

Excellent Service at the Henderson NV location.

I brought my vehicle in for an Oil Change and a new Battery. Adam was great. Knowledgeable and good personality. The department was run very professionally. They text you about the progress of the vehicle and even send pictures of the work being done. My Car has never run so well in a long time. Their great service and the new Battery really helped out a lot. I will return.

An excellent experience - we have purchased several vehicles here over the last 25 years and this was by far the easiest trip to the dealership we have ever had. Paul O'Rourke was a great person to work with and would do it again

Very satisfied with work accomplished

The services were very professional and through.

Avery was good to me. The service department has been good. I had to use them two days after I bought my truck to buff out a scuff from somebody’s grocery card on the side of my doors. They did it while I waited. I didn’t have to come back nothing perfect service. That’s the way service should be. Beetle.

I was great!!!

Had an oil change and fuel filter service. My agent was quick and helpful, had a great experience.

Juanita is the best service advisor ever!

Got checked in quickly and got the service required for my truck.

Easy in, easy out. Great Service here!

I have had bad experiences with car dealerships in the past. I was hesitant to buy a new car for that reason. But, from the very onset when I drove in the dealership, I was greeted by Bob Iaconi, Jr. and I felt very comfortable. I knew exactly the car I was interested in and he told me they had 2 of them. So, we test drove the car and I knew I would like it. I chose the other one becasue I don't like black hub caps and I instantly knew I would buy the car. I found it easy and Bob lead me through the transaction professionally.

Everyone there were so nice. Reggie is great.

Everything went well, no complaints

Very happy with crew @ dealership 10 stars.

Professional service, knowledgeable staff

Juanita got me in and out in one day. We discussed my upcoming service needs. As I always say, I’m trying to keep my car GM as long as I can

Simple oil change tuned into a oil stain on my driveway. Had to go back the next day and wait another 3 hours!?

I had the car towed to the dealership on 10/7/25. I was told it was repaired and ready for pickup on 10/14/25, and full 8 days later. We came to get the car, and the problem was not fixed. We left the car, and it was repaired the following day, and we picked it up and the end of the day on 10/15/25. The repair came down to changing the battery and changing the electronics in the key fobs. It took your dealership 9 days to do that. That is 9 days that we were without a car. On the other hand, the staff that we dealt with were very nice. I had first called when I had a problem and was encouraged to have the car towed and told that the car was still under warranty. That turned out to only be partially true. Known of the parts causing the problem were under warranty and the battery and fob repair. Unfortunately, the whole experience was such that I will never go there again. I want buy another car from them or have any future repairs done there.

From the time I arrived until I left, the service was exceptional. Everybody were professional and friendly.

Ryan the service manager, communication on my vehicle was outstanding. The service was excellent.

I was very happy to get my car serviced the same day.

Ryan was very professsional and friendly. All of my trips here have been great

Bryan was very prompt and Informative my rep.

My GMC is making noise and the dealership couldn’t try to fix the problem because they didn’t have any loaner cars available.

Reggie (Balcha) Bottorf went above and beyond in helping us with the purchase of our vehicle. His communication exceeded our expectations and returned our messages in a real time manner while being concise and to the point. Being an out of state customer, he answered all of our questions and was knowledgeable of the process for us purchasing a vehicle outside of our residing state. Our purchase from AutoNation Buick GMC Henderson was very smooth and seamless because of Reggie. We will continue to be an AutoNation Henderson customer for our future vehicle purchases because of Reggie.

Adam was courteous & efficient - pleasant to interact with, tho’tful. Couldn’t check XMSirius radio connection (maybe 2 days to fix it?), but year-old recall part in stock, so got that taken care of. Thank you.

Even though it took 9 months and new management at AutoNation Buick GMC in Henderson NV, the repair of the hood on my 2025 Buick Enclave was done. I personally thank Mike Bell, GM, for making this repair happen.

Dear Gibson Autonation GMC General Manager and Service Department, I hope this message is read in full and taken sincerely, as my intent is to provide constructive feedback regarding my recent service experience at Gibson AutoNation GMC. I put your leadership team to the test to review my report carefully, and I would be both surprised and appreciative to hear from upper management with any questions or reflections afterward. To begin, I want to emphasize that every individual I interacted with at the Gibson AutoNation GMC dealership was courteous, polite, and personally pleasant to work with. I did not experience any rudeness, attitude, or confrontation from anyone on staff. On a personal note, I hold no issues with your team whatsoever. Unfortunately, I must express that my experience was marked by what can only be described as organized chaos — specifically in the areas of scheduling (not even honoring a scheduled appointment), relaying accurate information, and PRIMARILY communication. Summary of Events: 1. I scheduled an appointment for a check engine/diagnostic inspection on September 3, 2025. 2. Juanita recommended that I bring the vehicle in on September 2 so it could be inspected first thing the following morning. I did so and met her in person. This initial interaction was the most positive aspect of the entire experience. 3. I did not receive any follow-up communication for the remainder of that week. 4. On Friday afternoon, I called and spoke with another representative (possibly Adam) who said the vehicle hadn’t been looked at yet but “they would get to it tomorrow morning.” 5. I called the next day—still no progress. 6. On Monday, I reached Juanita again. Still no update. At this point, I had been without a vehicle for nearly a week and requested a rental or loaner. 7. The following day, I was provided an electric Hummer loaner vehicle, which I appreciated. 8. Two more weeks passed without a single update. Then Juanita called—only to request the Hummer’s return. When I asked for a repair status, I was told the part needed had “no ETA for availability.” 9. Upon returning the Hummer, I met Rick, who explained that the part was delayed for several weeks and provided another loaner vehicle. 10. Another two weeks went by with no proactive outreach or update. I ultimately filed a claim with corporate, who expedited the delivery of the necessary part, scheduled to arrive on October 8, 2025. 11. On October 9, I called Rick to confirm the part’s arrival. Initially, he said it had not been received, but after checking, he confirmed it was and assured me the repair would be completed “by tomorrow night.” 12. The next day at 5:00 PM, with no word, I called again. James answered, and I had to re-explain the entire situation. He said it would be done the next day and asked me to call back if I hadn’t heard by 11:00 AM. 13. The following morning, after calling as instructed, James confirmed that my truck was ready for pickup. 14. Upon arrival, I spoke with James and Corey, who were both exceptionally helpful and communicative. Corey, in particular, took time to explain the repairs thoroughly. Their professionalism in the final 24 hours stood in sharp contrast to the preceding five weeks. While I recognize that parts delays can be unavoidable, what made this situation so frustrating was the complete absence of consistent communication throughout. I repeatedly had to initiate every update myself, often receiving conflicting information or no response at all. For more than five weeks, I felt disregarded and uninformed. Honestly like a piece or trash being kicked to the side of the road. It truly felt as though my vehicle—and by extension, my business—was forgotten for weeks at a time. I do not believe this stems from a lack of effort or care by individual employees, but rather from a systemic breakdown in communication, process management, and accountability within the service department. Regardless, something within your service process is clearly broken, and it’s difficult to understand how this can continue without being addressed. Furthermore, after describing my experience to a friend, they asked if I had seen your Yelp reviews. I hadn’t as it is rare I take others experiences to heart—but after reading them, it was disheartening to see how many customers have reported almost identical issues. This suggests that my situation is not an isolated case, but rather part of a recurring issue that should warrant serious internal review. It’s hard to believe that this ongoing pattern hasn’t prompted meaningful change. I say all this not out of anger, but out of genuine disappointment. This was my first brand-new luxury vehicle purchase, and I deliberately chose a certified GMC dealership for its reputation of professionalism, expertise, and integrity. Unfortunately, this experience has severely diminished my confidence in that standard. Moving forward, I will need to find a reliable GMC service center for maintenance and potential future repairs. My strong preference would be to continue with Gibson AutoNation—if I could be assured that communication and customer care will be handled differently. I truly hope that my experience serves as constructive feedback, and that improvements are made so other customers—and hopefully myself in the future—do not have to go through the same. Respectfully, Chuck Giarratano Owner of a 2023 GMC Sierra SLT 310-467-4555

Was my 1st time at ths dealership, but my service advisor Sean was great

Everybody was just great

Took my truck for a recall

I did not have my vehicle serviced on 11-11-2025. I turned it in on 8-8-25 and got it back on 11-7-25. And when i did, it was a rolling example of poor workmanship. All 4 tire pressure sensors were replaced. Tires were inflated to 26 psi insted of the 32 psi called for on the door sticker. Both front floor mats were installed with the hold down clips to the front indted of clipped in place to the rear. A bolt was left off the left rear wheel well liner causing a rattle. While there, the updates I received from Ryan were usually either misleading or out right lies. I was told brake lines were replaced and then he wanted to charge me for bleeding the brakes. Come to find out, it was an E-Brake CABLE that was replaced and he was talking about a brake fluid flush.

Ryan was cool!

We had an excellent experience here. Everything from test driving different vehicles to our final purchase was great. Employees were pleasant and helpful. I would highly recommend this deal

Working with Bob was great. He found me the perfect truck, & knew everything about the options.

I scheduled for service, expecting about 1 to 1 and 1/2 hours at your location. When I arrived, I was informed that I needed more than regular service and it would be several hours, sometime in the afternoon (my appointment was at 8:40. So, Ok, how about a ride home, which I got after waiting more than another hour. Late in the afternoon, i received a call that the service would not be done until sometime the following day. The following day was Veterans Day, when I had some duties at a booth regarding Veterans benefits. I was picked up to get my vehicle and received my vehicle a little after 9 am, so, I was late for my booth duty, which did not make me very happy.

Bob and Geoff are the best. I'm in CA and bought my car online. They worked with me on the price, the paperwork and even getting my car delivered to my house. If you want to buy a car with no hassle this is the place.

I didn't like the fact that my car was sitting in the shop for a little over a week which forced me to pay more out of pocket for a rental that was only partially covered for six days!

Very good

Was great, had oil change and tire rotated, in 45 min. Thank you

Juanita is amazing. She always takes good care of the customers.

Work completed in a timely manner. The service rep was very helpful and very nice.

Ryan provides excellent customer service!

I had a great experience at this dealership from start to finish. The staff was professional, patient, and very transparent throughout the entire process. They took the time to answer all my questions clearly and never made me feel rushed or pressured. The vehicle was exactly as described, and the pricing was fair and straightforward. Overall, the process was smooth and stress-free, and I truly felt valued as a customer. I would definitely recommend this dealership to anyone looking for a reliable and pleasant car-buying experience.

The service was great. In and out in a timely manner. The cost was outrageous. Really need to work on their pricing.

Extremely nice and willing to work with my payments and options I wanted

staff is always courteous.

It was a nice experience. The sales rep was knowledgeable about the vehicle i purchased. Showed me some of the vehicle's features which was great. Thank you

I went in just looking at vehicle and I ended up buying. The sales rep was great to work with.

Very friendly and helpful made it very easy to purchase the vehicle

The service was good

Adam is great!

Bob was a great salesman and made everything easy to get the deal done. He went over the car with me and wasn't rushing me out the door.

Everyone was so amazingly nice and helpful. They’re able to get me a deal that worked great for me and get my payment down to where it needed to be. I would definitely recommend them.

It was a very good experience. I had the oil changed and it was done quickly. I always have my car serviced at Buick GX and they always do a good job.

Visit went smoothly service writer Adam did a great job

Jay Sutton, Assistant Service Manager, assisted me with a check engine notification. He was helpful and knowledgeable and recommended a diagnostic serving. While it was a busy day for servicing, and it took over 2 hours for repairs, the waiting room was clean and comfy and even provided a desk station for computer and phone use. Nice job team!

Ivory Salter Jr. was a fantastic salesman, and he deserves a raise 🙌

Had an excellent experience, very professional, courteous service manager, with quick in and out for the 15K maintenance

Very good

I did before. Nothing has changed

Piero was awesome! We flew in from California to buy a hard to find GMC Canyon AT4x AEV edition that was not available locally. He picked us up at the airport, delivered us to the dealership, help with the transaction of the sale, helped us set up the vehicle, the GMC app, and went over all the details of the vehicle! I’d go back and work with him anytime! Thanks Piero!

I waited over 3 1/2 hours for oil change.And truck wash. Truck was never washed.

Bob was fantastic. Process took a little while as he seemed to be the only salesperson on the floor. Helping 4 deals at once. Also we had all finance done through Chase but had 3 hits to credit. Chase, AutoNation finance, and Buock as well. Seems wholly unnecessary.

Jobe and the GMC team did an amazing job and are always professional.

I was told to bring my vehicle to the dealership for a check up that was not even due yet. So, I drove to the dealership for nothing but a waste of my time. Now my check engine light is on for the 2nd time in 4 months after purchasing it brand new. I don't have the time to keep bringing my vehicle to the dealership for maintenance. This smells like a lemon and will be dealt accordingly.

Reggie was so helpful and knowledgeable. Thank u Reggie.

Always a pleasure to work with Juanita Starbuck. She is absolutely the best!

Bob Ioacopi is awesome. A true professional and very engaging. A real asset to your dealership.

I took my car in for routine oil change & to check my squeaking brakes. The service tech sent me a video of what he did for brakes. A simple clean up & they were good to go. I liked seeing an actual video.

The service manager, Adam, was thorough and answered all my questions. I’ve got to say, however, I had extreme sticker shock when I was told my 30,000 service would be $2775. Nobody I’ve talked to about this has ever heard of paying almost $3000 for a service visit. I guess I am WAY out of touch with modern reality.

All went well a ND fast.

Improved communication is strongly needed. While I understand that texting is commonly used, when a customer specifically requests a phone call to explain a situation and no one follows through, it reflects poor customer service. Additionally, when calls to the service department go unanswered and voicemail messages are not returned, it further adds to the frustration. Throughout this process, no one clearly or consistently explained what was happening with my vehicle. The diagnosis continued to change, and there was a lack of direct and detailed communication regarding the issue. As a result, I felt uninformed and dismissed as a customer. The only positive experience occurred at the end when I arrived to pick up my vehicle, despite the issue not being resolved. Adam was professional, attentive, and empathetic. He took the time to listen to my concerns, acknowledged the communication breakdown, and apologized on behalf of his colleagues. His customer service stood out and was greatly appreciated.

I don't believe the tires were rotated and no explanation was given as to why not I was also under the impression that my account was supposed to have a credit due to an over billing situation.

It was a great experience. Bob just a great job

Service was excellent and the technician was 100% honest about what services I needed for my vehicle.