Our Reviews

Jon, my service rep, was very professional and friendly.

Cadarius took care of me while not one else gave me attention. Got my truck checked out and taken care of after someone else dismissed me and my concern.

Bob my salesman was not pushy he was on top of things and he did a great job helping me negotiate a great deal on my new truck. The finance person was super professional explained everything very well and even helped me pick the right warranty for my truck. I couldn't be happier with the service I got!

customer service is great and I know the oil change is done to GM specs.

Appointment still waited almost 3 hours. Tech that parked my truck backed it all the way into the bushes

I took my car in for air conditioning diagnostics as the a/c didn’t seem to be functioning properly. Service Advisor (SA) listened to my explanation and recommended further diagnostics. I left the car with them overnight. They determined that there was a leak in a condenser, researched my extended warranty package, and determined that the issue was covered by my warranty package. Once that was determined they got all of required parts and fixed the problem quickly. I’m happy, i now have a working a/c. SA kept me appraised of the process as it unfolded and gave me the option of a rental car (didn’t need), and worked with the warranty folks to get everything fixed.

👍

Great experience. Maria is the best!

I came to AutoNation GMC for a simple oil change and mentioned to Adam that my AC had a strange smell — I asked if the cabin air filter could be replaced. I also told him I had purchased the vehicle exactly a year ago on April 8, which I feel should’ve prompted a system check or raised a red flag. Unfortunately, I was charged for the oil change, the filter, and even gave up my rewards. I left feeling taken advantage of — especially as a woman trying to navigate these things on my own after recently losing my husband. I felt like I was misled or overlooked, and that’s not a good feeling. That said, once the mistake was recognized, Juanita stepped in and took care of me. She refunded me for part of the service, and I truly appreciated her help. However, my rewards were not returned, and given the situation and the oversight, I strongly feel the entire service should have been comped. I’m sharing this not out of anger but in hopes that it helps improve the customer experience for others — especially those in vulnerable situations. This experience has made me hesitant to return.

Very great

My third use of this dealership. The first I waited 4 hours for oil and tire rotation and since it was my first scheduled maintenance I was to get my DEF topped off. Well, that did not happen, and the mechanic and service tech stated they do not do that. I explained I had a card from GMC stating the service was to be provided and yet they still denied the service only later to call me back and state they would if I were to come back. That was not going to happen as the fuel to drive back would cost more than the DEF fluid they were to top off my tank with. They did offer a free oil change for the hassle. Next visit I came in for the oil change and a few issues related to warning lights, power loss and information center connectivity issues. They changed the oil and reset the information center but claimed they did not have enough time to complete the rest of the items this was again four more hours waiting. The tech asked me to bring it back that they would need more time. I did a third time and again waiting 5.5 more hours 8-13:30 only to be told they still did not fix the issues. I would need to bring it back again and leave it for two days. So, yeah I am not overly happy. The service rep is very polite and attentive if it weren't for his demeanor I would not be coming back.

Great

I have had my car in before for the same issue. My service advisor and the technicians were able to identify the problem and fix it. Now everything is just perfect.

I thought they were very slow to get started, but the work was satisfying. Adam did his best to keep me informed.

I'm not going to assign a number. Our truck was there 10 days. Communications was lacking--I had to reach out to Ryan Simpson instead of him reaching out to me. I have extended warranty thru Zurich and my deductible was only supposed to be $100--I paid $704. Once the parts finally arrived they only had 1 diesel tech and he had to fit us in. I had to-meet with Paul the Service Mgr. They did put a lug nut on and ordered the center cap for my rear wheel and installed it. I would appreciate it if someone would tell me why I paid so much and they didn't honor Zurich pricing? They had me over a barrel and I agreed for the them to go ahead and fix the truck since I needed to get back on the road to NC. Please call me if you need more clarification. Sincerely, Alvis Roberson

I’m very satisfied with the work that the service mechanics did on my 2012 GMC

I've been getting my truck service by them cuz they were closest to me had a really bad experience my last trip in I wanted my transmission checked out cuz I have a platinum warranty to have my truck for 21 days The only thing they did was replace the motor mounts and the manifolds transmission is still having problems The service manager told me in a text that it was because of my oversized tires which I bought the truck from AutoNation their dealership that way I had to pay 11 days on a rental car fee because it took them so long to get in the motor mount and manifold which I don't feel like I should have to pay and the industry where I work if it's not done in a fashionally time then I take responsibility this is the worst experience that I've had with a dealership I have contacted the dealership to talk to management multiple times and they have not contacted me back this is very unprofessional and a very unprofessional management I was going to refinance my truck through them and get a new 2-year extended warranty and buy another car from them but I'm taking my business elsewhere and right now today I'm working on financing My truck through my Capital One account eliminating AutoNation totally. Worst experience nickel and dimed I paid more than what they paid for warranty parts on my truck and putting them in and it took them 21 days.

Jobe was awesome!

Juanita was great! She accommodated my schedule, was efficient, kept me updated and responded quickly to my questions.

Employee's were very unprofessional. Service was not good.

It was my first oil change to my truck ..Adam check me in and set it up , he also told me there was an update needed .. it didn’t take long I waited in lounge…thanks

On time as promised.

Maria has sold me two cars now and I could not be happier!

My salesman was Bob Iaconic. He was very nice and knowledgeable about the truck i was looking at. He was not pushy and trying to sale something you didn't want. I would definitely go back to him when I'm in the market for another vehicle.

A sensor on one of my tires went bad and AutoNation gave me an appointment for the day and time I requested and they took care of the problem and also washed my truck. Excellent service!

Adam was great . Everything went smooth

I recently purchased a 2025 Buick Vista Sport Touring from AutoNation Buick GMC Henderson, and Maria made the entire experience smooth and stress-free. I had been working with another dealership prior to this and had a frustrating experience when the vehicle I was promised was not actually available. I decided to call AutoNation just to see if they had anything similar. To my surprise, they had the exact vehicle I had been searching for, in the same color and trim. Maria stepped in immediately, walked me through every step, and made sure everything was clear and well-communicated from start to finish. She was patient, never pressured me, and respected my process the entire way through. I truly appreciated how easy she made it and how much she focused on helping me make the right decision for myself. I would absolutely recommend Maria and the team at AutoNation Buick GMC Henderson. Their professionalism and care stood out.

The salesman that I had the pleasure of working with showed true professionalism and knowledge of the vehicle I was looking for.

Made an appointment when I arrived, I was told it would take several days just to get the tech to look at it but was told I had to leave the vehicle to keep my place in line. After several inquiries, the tech got to the vehicle to diagnose, then was told could not get a response from GM technical support. The service writer Adam was caught in the middle between service tech and GM technical. Very poor communication and no sense of urgency to follow up with anyone. Took a week to get the vehicle back. I still don't know what caused the high voltage error and neither does the dealer.

Assistant Manager Ryan Simpson is the problem. I make appointments for my services and not only does he not provide the service, he will not call and notify you. I called and left several messages for the status of the car….. he does not give the courtesy of returning any calls. My car is kept for a few days…. So I finally just show up in the evening of the third day that my car has been there….. the service has not been done….. like it’s nothing… no phone call, text…. Just an appointment where I was without my car and the service was not done. Previously I made an appointment 2 weeks out for window tinting and Ryan was supposed to let me know if the workers were going to be available. I kept calling a few days before the appointment….. no response from Ryan. I made an appointment through another phone number to repair the Apple CarPlay….when I showed up Ryan said it couldn’t be done. Another wasted trip. So I made another appointment…this time I dropped my car off for 3 days…. Still the work was not done. The window tinting was not completed.

False promises and horrible communication. Ask Adam and Brandon about it. They know

Car was serviced as requested in a timely manner. Uber ride was arranged for me while leaving car at dealership

Bob and Cardarius were exceptional.

I made an appointment for 8:30AM that was confirmed via text and within the myGMC app for a simple oil change. Upon arrival, I wasn't on their printed appointment list (but was somehow in their computer system). My service writer was kind enough to get me in and told me it would be about an hour. After two hours of waiting, I reached out for an update and was informed my truck was almost done. At the three hour mark I received a text that my oil change was complete. No tire rotation, no recalls, no software updates, and they didn't even clean the windows. 3 hours to change the oil. The DMV is more efficient than AutoNation GMC.

Called for battery check - truck progressively taking longer to start. I have been waiting for a call back from the GM since a couple of days after the date of my service. I have called twice to talk to this GM with no return call. Still waiting. All related to a battery that was covered under warranty. This wasn't the first time the battery was replaced but I went from a no charge replacement to I now have no warranty and had to pay $100+ for labor. My interactions with Ryan Simpson were deplorable; from the lack of interaction when I checked in to his derogatory tone while citing his explanation of what I was told when I purchased the original battery to when he gave me the business card of a Service Manager who had not been with the company for months. Certainly not the type of interaction I expected. When I told Ryan my battery was confirmed as being under warranty when I made my service appointment earlier in the day, he turned his back to me and called parts, confirmed again and updated me that the people I dealt with before had done things incorrectly and it wouldn't be handled that way again and the battery being installed would not be under a warranty. I would like to speak to the GM this week or I am prepared to publish an online review. Pam Smith 702.343.2444.

Over promised and under delivered

It was great

I saved up for years to buy my dream truck. It was everything I hoped for but now it feels defective. I don’t know what was neglected or messed up but I feel like the entire experience was a bunch of hung over and unprofessional employees.

Waited more than 5 minutes by my car while I was the only one there and four service advisors sat in their offices. Almost left.

I was told it would be an hour for the service. That I would be on "express". But I was there 2 hours.

Quick and easy to find car.

Horrible customer service. Ryan is completely arrogant and has no personable skills. Nothing but unnecessary delays with minimal to no communication. 6 weeks to change a water pump and thermostat is ludicrous. Even if you bought your vehicle here like I did, do not take your vehicle here for any service. I would actually suggest to avoid this dealership period.

Friendly staff. Gave me a ride home and picked me up when my car was ready

Went in for an oil change with an appointment. Sat there for 4.5 hours. Customer service was horrible. A blonde lady smoking her vape when approached to ask on the status of my vehicle was the worst, she said it was none of her business and quite literally walked away. The fact that i spent my entire morning sitting there for a simple oil change is ridiculous. A long time customer was just lost and I will also make sure everyone that i can tell that this place is the worst.

I had a scheduled appointment on 8/29/25 for recall work. When dropping it off the service advisor that was assigned to the appointment was "working but on PTO". That does not even make sense! The work was completed in 3 1/2 hours. Service advisor Adam called and stated it was recommended to get the oil change cabin air filter replacement and cooling system and cleaning service done. I declined. A few minutes later Adam called back and stated the work was no longer recommended and was "needed" and was quoted $620 for the work. After further consideration I went ahead with getting the work done. It took another 1 1/2 hours. During the pick up of my car, no advisor was available and I had to wait several minutes. Once an advisor was available and it came time to pay the total due was more than what I was told by over $100. After picking up my car and returning home, I noticed on the work order they completed a service they were NOT authorized to complete. I also noticed when my car was turned off the cooling fans still ran for approximately 6 minutes. My car NEVER did this prior to the service completed on 8/29 by Autonation. Furthermore, my dashboard now shows the check engine light, which was NOT showing prior to the service. I called them immediately to discuss the issues and was told that "no one was available" and asked if I wanted it "escalated" to management. I said yes. This was around 3pm on 8/29. I have not received a return call and they were open on 8/30. I am highly dissatisfied with my service. I will be taking further action.

My car have been in your care over 1 month and you still have it. I have been renting cars because I need to get to work . Hope to get it this week

Adam was very informative and helpful. They called an uber for me as it was going to take 2 hours for an oil change.

Fast, fun and friendly service

zero customer service from Ryan my advisor. Couldn't reach him on the phone, he never called back on my messages until the 3rd day in the shop when I told him by voicemail to have my vehicle ready for pick up without the requested service done. Before that I even tried to get to a manager but fat chance. After 10 minutes on hold, I gave up. I will now take my GMC Denali XL to another dealership for future repair and service.

Friendly, courteous, efficient, truthful.

Juanita always treats me good and I can usually get service done within a few days

Great staffs at service department.

Always excellent Service.

As far as finding the right vehicle, learning about the vehicle and all in between, that experience was easy. My salesman Reggie was very easy to work with. Geoffrey reeves in finance on the other hand is a complete tool. That guy belongs at a Nissan or Kia dealership. He's short tempered, argumentative, get an attitude real quick if you ask any questions about numbers and totals. Doesn't want to explain anything. I also overheard him talking to another employee and Geoffrey is very demeaning. No company should be employing someone like him.

Juanita is courteous and knowledgeable.

My left front headlight was out. They repaired it along with my tire sensor. I want to say thank you to Juanita and the mechanic who worked on my vehicle because my vehicle drives really. Much appreciated.

The Servie Rep is the first point if contact and that experience was excelkent, from first contact to finish, As for the actual service, I definitely appreciated the amount of time to accimplish the task of servicing my vehicke and the wash was a great bonus, Thanks

Didn’t like the high pressure sales tactics of the service department

had an 08:15 appointment, arrived at 08:05, took 30 minutes to get checked in, for an oil change that took until 14:00 to finish. I didn't think it should take all day for a scheduled oil change

My Buick had a warranty Inspection/Oil Change/Tire Rotation scheduled on 9/5/25 at 1:00 pm. I dropped the car off and after a two hour wait the service was completed and I drove to several appointments. On Saturday 9/6/25 I drove the car on the freeway to a dinner date and back home. Sunday is when I normally check the fluid levels in the car and noticed the windshield washer fluid was not opened off during the service and the engine oil level was well over the knuckle on the dip stick. I contacted GM thru MY Buick app and they set an appointment at Auto Nation GMC Buick Henderson on Monday 9/8/25 at 11 am. I delivered the car to the Service Department and explained the situation with the oil level being grossly overfull in the engine. After a 30 minute wait the car was finished. Due to the car being parked on slope I could not check the engine oil level on-site so I drove home, waited 30 minutes and checked the oil level on the dip stick. The oil level was still over the knuckle on the dip stick and appeared to have not been addressed! I drove back up to the dealership and spoke directly to Mike the General Manager and Rick the Service Manager and explained the situation. Rick checked the engine oil level and confirmed that it was in fact grossly overfull. Rick personally took the car into the garage and had the situation corrected. This service on my brand new 2025 Buick Encore GX is not right when I had to take my time to have a simple fix taken care of and feel that I was blown off on Monday 9/8/25 on my 11 am scheduled visit. Furthermore, when a multi-point inspection takes place and fluid levels are checked I would expect ALL Fluid Levels to be topped off including the windshield washer fluid. With the shoddy service I experienced, now I have to question whether the Oil Filter was in fact changed? Is this how the dealership treats customers who pay CASH for new cars? Your Dealership Service Department deserves a One Start Rating However, I thank Mike and Rick for handling and resolving my complaint in a professional manner.

I had a great experience! With this being my first new car purchased Bob did an Amazing job with helping me through the whole process.

Assistant service manager recommended a lot of services that are not required being that some of the parts have been recently replaced. Also, he had us waiting for 2 hours for a scheduled oil change. I had to go check to see if my car was ready and the keys and paperwork were just sitting in his office. I’ve been coming to this dealership for years and this was the worse service I’ve ever had.

It was a positive experience. Thank you!

I told Bob what i wanted and he made it work. The whole process was fast and easy.

Reggie and the Sales Manager were great

Juanita is the best service advisor ever!

Bob is great

The services were very professional and through.

Avery was good to me. The service department has been good. I had to use them two days after I bought my truck to buff out a scuff from somebody’s grocery card on the side of my doors. They did it while I waited. I didn’t have to come back nothing perfect service. That’s the way service should be. Beetle.

I have been a satisfied customer of Buick Henderson for over 5 years! I recently taken my car in for maintenance for a couple of repairs and I was charged over $700.00 unexpectedly for a rental car that could have been avoided! This has been the worst experience of my life as a Buick faithful customer!

I brought my vehicle in for an Oil Change and a new Battery. Adam was great. Knowledgeable and good personality. The department was run very professionally. They text you about the progress of the vehicle and even send pictures of the work being done. My Car has never run so well in a long time. Their great service and the new Battery really helped out a lot. I will return.

Very happy with crew @ dealership 10 stars.

I had the car towed to the dealership on 10/7/25. I was told it was repaired and ready for pickup on 10/14/25, and full 8 days later. We came to get the car, and the problem was not fixed. We left the car, and it was repaired the following day, and we picked it up and the end of the day on 10/15/25. The repair came down to changing the battery and changing the electronics in the key fobs. It took your dealership 9 days to do that. That is 9 days that we were without a car. On the other hand, the staff that we dealt with were very nice. I had first called when I had a problem and was encouraged to have the car towed and told that the car was still under warranty. That turned out to only be partially true. Known of the parts causing the problem were under warranty and the battery and fob repair. Unfortunately, the whole experience was such that I will never go there again. I want buy another car from them or have any future repairs done there.

I was very happy to get my car serviced the same day.

Terrible quality control, claim to do items they don’t do. When I called multiple times to speak to the GM, I never get called back when they say they will. I will now just post it publicly on google with pictures and evidence.

My visit there was great customer service is amazing

Got checked in quickly and got the service required for my truck.

Excellent Service at the Henderson NV location.

Very satisfied with work accomplished

I have had bad experiences with car dealerships in the past. I was hesitant to buy a new car for that reason. But, from the very onset when I drove in the dealership, I was greeted by Bob Iaconi, Jr. and I felt very comfortable. I knew exactly the car I was interested in and he told me they had 2 of them. So, we test drove the car and I knew I would like it. I chose the other one becasue I don't like black hub caps and I instantly knew I would buy the car. I found it easy and Bob lead me through the transaction professionally.

Everyone there were so nice. Reggie is great.

Bryan was very prompt and Informative my rep.

Bob Iaconi was our salesperson and he was informative, entertaining, and kept our interests in mind every step of the process. We had a pleasant experience buying a new car. Geoff, the finance guy, was also extremely helpful and knowledgeable. We appreciated both of them and we walked away in agreement that this was one of the best experiences we’ve had in purchasing a new car. Thank you!

As I said in the previous survey prompt professional service from a great team.

the service advisor made things more difficult. I asked to schedule for a repair for my bluetooth since car is only a few months old and was told I will have to drop car off and service will not even be able to look at it for up to 5 days. then the repair itself could take months and I would have to leave car there and be without a car since they might not have loaner and if they give rental I may have to pay a portion. i requested he have the general manager call me and I never received the call

I was great!!!

Had an oil change and fuel filter service. My agent was quick and helpful, had a great experience.

From the time I arrived until I left, the service was exceptional. Everybody were professional and friendly.

Even though it took 9 months and new management at AutoNation Buick GMC in Henderson NV, the repair of the hood on my 2025 Buick Enclave was done. I personally thank Mike Bell, GM, for making this repair happen.

Easy in, easy out. Great Service here!

An excellent experience - we have purchased several vehicles here over the last 25 years and this was by far the easiest trip to the dealership we have ever had. Paul O'Rourke was a great person to work with and would do it again

Reggie (Balcha) Bottorf went above and beyond in helping us with the purchase of our vehicle. His communication exceeded our expectations and returned our messages in a real time manner while being concise and to the point. Being an out of state customer, he answered all of our questions and was knowledgeable of the process for us purchasing a vehicle outside of our residing state. Our purchase from AutoNation Buick GMC Henderson was very smooth and seamless because of Reggie. We will continue to be an AutoNation Henderson customer for our future vehicle purchases because of Reggie.

Adam was courteous & efficient - pleasant to interact with, tho’tful. Couldn’t check XMSirius radio connection (maybe 2 days to fix it?), but year-old recall part in stock, so got that taken care of. Thank you.

Bob and Geoff are the best. I'm in CA and bought my car online. They worked with me on the price, the paperwork and even getting my car delivered to my house. If you want to buy a car with no hassle this is the place.

Very friendly and helpful made it very easy to purchase the vehicle

Very professional. Price was pretty high. Service writer was friendly.

No complaints. Service Advisor explained what needed to be done for type of maintenance and the work was done in a timely manner.

Everything went well, no complaints

Dear Gibson Autonation GMC General Manager and Service Department, I hope this message is read in full and taken sincerely, as my intent is to provide constructive feedback regarding my recent service experience at Gibson AutoNation GMC. I put your leadership team to the test to review my report carefully, and I would be both surprised and appreciative to hear from upper management with any questions or reflections afterward. To begin, I want to emphasize that every individual I interacted with at the Gibson AutoNation GMC dealership was courteous, polite, and personally pleasant to work with. I did not experience any rudeness, attitude, or confrontation from anyone on staff. On a personal note, I hold no issues with your team whatsoever. Unfortunately, I must express that my experience was marked by what can only be described as organized chaos — specifically in the areas of scheduling (not even honoring a scheduled appointment), relaying accurate information, and PRIMARILY communication. Summary of Events: 1. I scheduled an appointment for a check engine/diagnostic inspection on September 3, 2025. 2. Juanita recommended that I bring the vehicle in on September 2 so it could be inspected first thing the following morning. I did so and met her in person. This initial interaction was the most positive aspect of the entire experience. 3. I did not receive any follow-up communication for the remainder of that week. 4. On Friday afternoon, I called and spoke with another representative (possibly Adam) who said the vehicle hadn’t been looked at yet but “they would get to it tomorrow morning.” 5. I called the next day—still no progress. 6. On Monday, I reached Juanita again. Still no update. At this point, I had been without a vehicle for nearly a week and requested a rental or loaner. 7. The following day, I was provided an electric Hummer loaner vehicle, which I appreciated. 8. Two more weeks passed without a single update. Then Juanita called—only to request the Hummer’s return. When I asked for a repair status, I was told the part needed had “no ETA for availability.” 9. Upon returning the Hummer, I met Rick, who explained that the part was delayed for several weeks and provided another loaner vehicle. 10. Another two weeks went by with no proactive outreach or update. I ultimately filed a claim with corporate, who expedited the delivery of the necessary part, scheduled to arrive on October 8, 2025. 11. On October 9, I called Rick to confirm the part’s arrival. Initially, he said it had not been received, but after checking, he confirmed it was and assured me the repair would be completed “by tomorrow night.” 12. The next day at 5:00 PM, with no word, I called again. James answered, and I had to re-explain the entire situation. He said it would be done the next day and asked me to call back if I hadn’t heard by 11:00 AM. 13. The following morning, after calling as instructed, James confirmed that my truck was ready for pickup. 14. Upon arrival, I spoke with James and Corey, who were both exceptionally helpful and communicative. Corey, in particular, took time to explain the repairs thoroughly. Their professionalism in the final 24 hours stood in sharp contrast to the preceding five weeks. While I recognize that parts delays can be unavoidable, what made this situation so frustrating was the complete absence of consistent communication throughout. I repeatedly had to initiate every update myself, often receiving conflicting information or no response at all. For more than five weeks, I felt disregarded and uninformed. Honestly like a piece or trash being kicked to the side of the road. It truly felt as though my vehicle—and by extension, my business—was forgotten for weeks at a time. I do not believe this stems from a lack of effort or care by individual employees, but rather from a systemic breakdown in communication, process management, and accountability within the service department. Regardless, something within your service process is clearly broken, and it’s difficult to understand how this can continue without being addressed. Furthermore, after describing my experience to a friend, they asked if I had seen your Yelp reviews. I hadn’t as it is rare I take others experiences to heart—but after reading them, it was disheartening to see how many customers have reported almost identical issues. This suggests that my situation is not an isolated case, but rather part of a recurring issue that should warrant serious internal review. It’s hard to believe that this ongoing pattern hasn’t prompted meaningful change. I say all this not out of anger, but out of genuine disappointment. This was my first brand-new luxury vehicle purchase, and I deliberately chose a certified GMC dealership for its reputation of professionalism, expertise, and integrity. Unfortunately, this experience has severely diminished my confidence in that standard. Moving forward, I will need to find a reliable GMC service center for maintenance and potential future repairs. My strong preference would be to continue with Gibson AutoNation—if I could be assured that communication and customer care will be handled differently. I truly hope that my experience serves as constructive feedback, and that improvements are made so other customers—and hopefully myself in the future—do not have to go through the same. Respectfully, Chuck Giarratano Owner of a 2023 GMC Sierra SLT 310-467-4555

Took my truck for a recall

I didn't like the fact that my car was sitting in the shop for a little over a week which forced me to pay more out of pocket for a rental that was only partially covered for six days!

I went in just looking at vehicle and I ended up buying. The sales rep was great to work with.

Visit went smoothly service writer Adam did a great job

Had an excellent experience, very professional, courteous service manager, with quick in and out for the 15K maintenance

Professional service, knowledgeable staff

Ryan was very professsional and friendly. All of my trips here have been great

Was my 1st time at ths dealership, but my service advisor Sean was great

I did not have my vehicle serviced on 11-11-2025. I turned it in on 8-8-25 and got it back on 11-7-25. And when i did, it was a rolling example of poor workmanship. All 4 tire pressure sensors were replaced. Tires were inflated to 26 psi insted of the 32 psi called for on the door sticker. Both front floor mats were installed with the hold down clips to the front indted of clipped in place to the rear. A bolt was left off the left rear wheel well liner causing a rattle. While there, the updates I received from Ryan were usually either misleading or out right lies. I was told brake lines were replaced and then he wanted to charge me for bleeding the brakes. Come to find out, it was an E-Brake CABLE that was replaced and he was talking about a brake fluid flush.

We had an excellent experience here. Everything from test driving different vehicles to our final purchase was great. Employees were pleasant and helpful. I would highly recommend this deal

The service was great. In and out in a timely manner. The cost was outrageous. Really need to work on their pricing.

I did before. Nothing has changed

Great Experiance

Everybody was just great

My GMC is making noise and the dealership couldn’t try to fix the problem because they didn’t have any loaner cars available.

Ryan provides excellent customer service!

staff is always courteous.

It was a nice experience. The sales rep was knowledgeable about the vehicle i purchased. Showed me some of the vehicle's features which was great. Thank you

Jay Sutton, Assistant Service Manager, assisted me with a check engine notification. He was helpful and knowledgeable and recommended a diagnostic serving. While it was a busy day for servicing, and it took over 2 hours for repairs, the waiting room was clean and comfy and even provided a desk station for computer and phone use. Nice job team!

I waited over 3 1/2 hours for oil change.And truck wash. Truck was never washed.

Ryan the service manager, communication on my vehicle was outstanding. The service was excellent.

I scheduled for service, expecting about 1 to 1 and 1/2 hours at your location. When I arrived, I was informed that I needed more than regular service and it would be several hours, sometime in the afternoon (my appointment was at 8:40. So, Ok, how about a ride home, which I got after waiting more than another hour. Late in the afternoon, i received a call that the service would not be done until sometime the following day. The following day was Veterans Day, when I had some duties at a booth regarding Veterans benefits. I was picked up to get my vehicle and received my vehicle a little after 9 am, so, I was late for my booth duty, which did not make me very happy.

Was great, had oil change and tire rotated, in 45 min. Thank you

Juanita is amazing. She always takes good care of the customers.

Adam is great!

Bob was a great salesman and made everything easy to get the deal done. He went over the car with me and wasn't rushing me out the door.

Always a pleasure to work with Juanita Starbuck. She is absolutely the best!

Bob Ioacopi is awesome. A true professional and very engaging. A real asset to your dealership.

Ryan was cool!

I had a great experience at this dealership from start to finish. The staff was professional, patient, and very transparent throughout the entire process. They took the time to answer all my questions clearly and never made me feel rushed or pressured. The vehicle was exactly as described, and the pricing was fair and straightforward. Overall, the process was smooth and stress-free, and I truly felt valued as a customer. I would definitely recommend this dealership to anyone looking for a reliable and pleasant car-buying experience.

The service was good

It was a very good experience. I had the oil changed and it was done quickly. I always have my car serviced at Buick GX and they always do a good job.

Ivory Salter Jr. was a fantastic salesman, and he deserves a raise 🙌

Bob was fantastic. Process took a little while as he seemed to be the only salesperson on the floor. Helping 4 deals at once. Also we had all finance done through Chase but had 3 hits to credit. Chase, AutoNation finance, and Buock as well. Seems wholly unnecessary.

The service manager, Adam, was thorough and answered all my questions. I’ve got to say, however, I had extreme sticker shock when I was told my 30,000 service would be $2775. Nobody I’ve talked to about this has ever heard of paying almost $3000 for a service visit. I guess I am WAY out of touch with modern reality.

Improved communication is strongly needed. While I understand that texting is commonly used, when a customer specifically requests a phone call to explain a situation and no one follows through, it reflects poor customer service. Additionally, when calls to the service department go unanswered and voicemail messages are not returned, it further adds to the frustration. Throughout this process, no one clearly or consistently explained what was happening with my vehicle. The diagnosis continued to change, and there was a lack of direct and detailed communication regarding the issue. As a result, I felt uninformed and dismissed as a customer. The only positive experience occurred at the end when I arrived to pick up my vehicle, despite the issue not being resolved. Adam was professional, attentive, and empathetic. He took the time to listen to my concerns, acknowledged the communication breakdown, and apologized on behalf of his colleagues. His customer service stood out and was greatly appreciated.

I don't believe the tires were rotated and no explanation was given as to why not I was also under the impression that my account was supposed to have a credit due to an over billing situation.

I was told to bring my vehicle to the dealership for a check up that was not even due yet. So, I drove to the dealership for nothing but a waste of my time. Now my check engine light is on for the 2nd time in 4 months after purchasing it brand new. I don't have the time to keep bringing my vehicle to the dealership for maintenance. This smells like a lemon and will be dealt accordingly.

Reggie was so helpful and knowledgeable. Thank u Reggie.

Putting on the running boards was a great addition to this car and they look like they should have been included with the car from the manufacture

Our salesman Brandon, answered any questions that we had and made us comfortable with making our purchase with the dealership.

Juanita got me in and out in one day. We discussed my upcoming service needs. As I always say, I’m trying to keep my car GM as long as I can

Simple oil change tuned into a oil stain on my driveway. Had to go back the next day and wait another 3 hours!?

Work completed in a timely manner. The service rep was very helpful and very nice.

Extremely nice and willing to work with my payments and options I wanted

Jobe and the GMC team did an amazing job and are always professional.

The salesman I had named Bob was very knowledgeable about the vehicle I was interested in. Find a new car sometimes miserable Bob made it very comfortable. That’s why I ended up buying the truck from your dealership.

My salesman knew his product and understood me

I really appreciate working with Bob. He is such a honest and respectable salesman.

the best service I have ever, In Las Vegas.

Piero was awesome! We flew in from California to buy a hard to find GMC Canyon AT4x AEV edition that was not available locally. He picked us up at the airport, delivered us to the dealership, help with the transaction of the sale, helped us set up the vehicle, the GMC app, and went over all the details of the vehicle! I’d go back and work with him anytime! Thanks Piero!

Great experience. Bob in sales was excellent to deal with.

Very professional and thorough on the vehicles evaluation.

Jobe Rice did a great job servicing my vehicle On time

Excellent service. Brought vehicle in for recall work. Also needed tires and alignment. All work was done and Sean kept me advised of the progress.

Miss Juanita Starbuck was my service advisor and agent. She has always provided me the BEST service and provides me with important information for me to maintain my GMC. Out of 10 she is 12!! Mickey Valdez

My truck underwent an engine replacement and was returned to me 65 days later with the replacement completed, but unfortunately, it also had damage to the hood, grill, bumper, and two front fenders. Following a brief conversation with Rick Berry, he initially stated that he needed to assess the damage and would not provide a loaner vehicle. However, he eventually agreed to provide one. Upon visiting the dealership on 2/2/26, Mr. Berry declined to discuss the damage with me and instructed his service writer to inform me to leave the pickup so the detail shop could evaluate and address the issues. Additionally, the truck displayed a service brake system message. Although they cleared the message today, it reappeared just 2 miles after I left the dealership. Consequently, my truck was out of service for 65 days, sustained damage with only 4,700 miles on it, and still requires attention to the brake system issue.

Working with Bob was great. He found me the perfect truck, & knew everything about the options.

Very good

Everyone was so amazingly nice and helpful. They’re able to get me a deal that worked great for me and get my payment down to where it needed to be. I would definitely recommend them.

Great experience! The staff was professional and courteous and the work that was done on the car was exceptional.

Our Salesman Pierro was informative, kind and thorough. No pressure tactics and communicated well with us .

Rep didn't check the battery life

Bob is an excellent salesman. He's professional, very knowledgeable, answers all our questions and more. Bob has sold us two cars and will continue to be our sales rep. Thank you Bob.

Wonderful

Great Job

Everything went smoothly.

none

Everything went smoothly, and the communication was consistent

I’ve been coming to get my car serviced at AutoNation Buick GMC since 2013 when I bought it new. This was another great service experience. Jobe was a pleasure to deal with as well.

Very timely to get recalls complete. They had to order a part but don't know when it will be in so it can't be fixed on my humm

The entire support team at Henderson went out of their way to make your purchase experience positive. Reggie Bottorf went above and beyond in providing the GMC Canyon AT4 with the options we requested.

Smooth process went quicker than expected, Bob was a genuine guy and helped me out a lot. Much appreciated.

They kinda pushed the buick on me, the envista and encore are the only 2 cars I was shown. But everyone was very friendly

Reliable service each time we come in!

Service Rep. suggested oil additive and was very helpful,

Piero Quino has done an amazing job and went over the controls of my new SUV and went over my buick app. Before getting my new SUV, he went over the SUV that I chosed and made sure if the SUV was right for me or not. Kept in contact through email. Received my green slip in less that the 10 days. No problems at all and I love my new SUV.

Very good

It was a great experience. Bob just a great job

I took my car in for routine oil change & to check my squeaking brakes. The service tech sent me a video of what he did for brakes. A simple clean up & they were good to go. I liked seeing an actual video.

Pleasant and quick

Juanita was the best! Thank you for all your help

made an appointment & was completed in a timely manner.

Adam was very helpful in getting my issue resolved. The service was prompt, accurate, and complete.

Robert Iaconi Cadarius Colbert and Geoffrey Reeves gets 10stars

service went as expected. Service Advisor, Sean Kim was great to work with.

Bringing my car here was such an awful experience and I am horrified at how I was treated- because they made sure to bring up that I was a VPP (vehicle protection plan) and not an actual paying customer. I took my car in for a leak on 2/16 and it was in their care for a day shy of two months. In this time, the communication was so limited and I was the one constantly checking in to see what was taking so long. The problem was first confirmed on Friday 2/20 and an inspector from the warranty company was set to be out that following Monday. By Wednesday 2/25, they told me what the problem was and it would be a 40 hour job. Once completed, the job had to be done again because the new part was faulty. Understandable. However, after that it all went down hill. I called and it was confirmed that my car would be ready by Friday 3/13, because I was going out of town the following week. However by 3/14, no one had bothered to call me with an update. I called around 3:30 on a Saturday, giving them the benefit of the doubt thinking they were rushing to have it ready for my trip, only to be told my advisor and tech were gone for the day. The advisor I spoke with was apologetic and let me know he was going to personally message my advisor Sean and his boss Rick to let them know what happened. Come Monday, I still did not hear from them and I had to make costly arrangements to continue with my trip out of state. On Monday 3/15, while already in another state and not having heard from anyone, I called the GM of thr location and explained everything. He said he would speak with the service director, Rick, and have him get back to me. About 30 minutes later, Rick called me to let me know what was going on. I expressed my disappointment with the lack of communication and he informed me that it was atypical but he would be sure to relay the information and stay in touch. I also informed him of the costly arrangements I had to make to get to my destination and he stated that while he’s unsure how much he could do, I could send over my receipt for my arrangements. I let Rick know that through this entire process, I had been nothing but polite and patient but it was wearing thin. After 3 days, I still did not hear back and reached out myself. Forward to 4/3 and still no direct communication, I asked my husband to go in and talk to someone because I felt like I wasn’t being taken seriously. He spoke with Juanita who was shocked at the fact that my car was still there because she remembered taking the initial photos of it and he was told that Sean had been out due to an accident. My husband then asked to speak with Rick to try and find a solution because of this entire ordeal. My husband then asked to see the car and to his surprise, it had a dead battery. This is indicative of the car not being worked on. My husband told Rick that this shouldn’t be taking two months to which Rick responded “it has not been two months.” It was very close to it. Rick let my husband know that Juanita would be taking over my car and they were trying to find the newest problem it had because once the engine was out back together the check engine light was on, which it wasn’t before. He stated that it had to be taken apart again to find where the problem was and he would call me personally to let me know of what he and my husband talked about. Rick called me that same evening to let me know about what was going on that if I had not heard back by Monday 4/6 around 2pm, to give him a call because by this time, the tech should have taken the car apart to be able to find the problem. I called Monday around 4pm and I expressed my frustration to Rick about how costly this process had been as I had made two payments on my car without being able to drive it and I’d like to see this with a favorable outcome for me, including having the car fixed. He said let’s get the car fixed first and we’ll talk about that after. Tuesday 4/7, Juanita called me to let me know they may have found the problem and Sean had returned and he would be reaching out to my warranty company for the new found problem. I received a message from Sean that my car was ready 4/14. I replied to his message to ask if it could be washed and gassed up, as a courtesy. When I went to pick it up Wednesday afternoon, he told me everything that was done to it and let me know it was washed twice and vacuumed. He said that unfortunately, it could not be gassed because it technically had gas and there were no porters available. I thanked him and asked to speak to Rick. He walked into Rick's office to let him know I would like to speak with him. Off the bat, Rick was rude and condescending, very different from our phone conversations. I asked him about the car being gassed up as a courtesy and with a very condescending smirk, he said he couldn’t find the correlation between my car being serviced there and me needing gas. I expressed that it should be as a courtesy and I think I’m asking for the bare minimum. He laughed and said there was no justification for that and how. OST of the time was waiting for the warranty company. Never mind that he had expressed two different times that he would look into helping me out for the inconvenience: one with my arrangements to travel out of state and the second time on 4/3 when I expressed the burden of paying for a car I can’t drive. This is when he asked Sean about my car and mentioned twice that it was a VPP. I told him that while I didn’t pay for this service directly to them, I pay for the warranty that pays them. And no matter how many problems I have had because AutoNation sold me a lemon, I have always taken it to them but I had no problem taking it elsewhere. He was instantly bothered by this so he tossed Sean the card and told him to put gas. I said thanks and walked out. This level of customer service was a whole new level of disrespect. Especially after telling me twice over the phone how apologetic he was and how he would find something to help me out. Instead, he had to explicitly tell me how expensive gas was, as if this is an issue for a giant corporation. Never mind the everyday person having to make a car payment for a car they can’t drive. It was insulting. I hope that after reading this statement, autonation chooses to do right by their customers and make serious changes to how they treat them, warranty or not. I’ve had an awful experience with AutoNation since I first purchased the car in 2025, but this exceeded that in every way.

All went well a ND fast.

Juanita was and always is very helpful.

Good customer service. Good team members. Fast service ready as promised. Will definitely return.

Our salesman, Jamar as well as the gentleman in finance were a pleasure to work with. They were not pushy. We will return in a few years for our next purchase

Customer service is great. Both Reggie and Maria went above and beyond to make the purchase of our new truck go smoothly

Great experience. Got a great deal on what I wanted and drove off a happy customer.

They were professional and courteous

Sean did great . He got me in and out in a short time and I left with a clean truck.

Customer service is exceptional. But what was supposed to be a one hour appointment for a maintenance ended up 5 hours. I was provided info there was only 1 person working on that weekend and the car prior to mine had issues. Thus reason for a long appointment.

Bad

Great customer service from Bob. Super helpful.

The service advisor was very imp professional

Adam is great communicate well very professional takes care of busines.

Jobe was awesome!

Lack of personnel the day I arrived on a Monday10:00AM. Waited more than 21/2 hours for a basic oil/filter change. Had to find out where my car was on the lot. Plastic on the seat and steering wheel left. My hood was not closed all the way. Not a good experience at all!!👎

replaced my lifetime warranted battery which is no longer in effect as auto nation no longer has a life time battery!

It was an 11 out of 10

Great

James was very friendly and cordial. had a couple of questions and he explained them thoroughly

The staff were highly professional. Walked me thru the entire process effectively explaining and working with me on all my questions.

All the staff I had interaction with were great, but Bob Iaconi was the best salesman I have ever dealt with. Made me feel comfortable and he listened to me.

Service was excellent and the technician was 100% honest about what services I needed for my vehicle.

Great team

I anticipated the long process. Bob was great and took care of me very well, from vehicle selection based on features that I was looking for on my next truck and checking if I needed anything while I was waiting. Cadarius was pleasant. Maria was friendly and helped me through the document signing. Overall, it was a good vehicle buying experience with less pressure than what I have experienced in the past though I didn't particularly like the part when I was offered the warranty in several rounds even though I have declined and wanted to keep the amount being financed and monthly payment unchanged. I know where I am at financially and did not want to overspend.

I got a oil change in my truck, everything was great.

kept me up to speed as my service moved along. ms. starbuck was very nice and explained things to me.

Great experience overall!

Fast and on time is the best way to describe the service

Everyone at the dealership was accommodating, courteous, and friendly!

Always friendly and fast service that provides me the best driving experience. They love what they do and it shows.

Excellent, efficient, courteous service. My service manager Adam was a pleasure to work with.

Service was not done correctly, oil leak still exist

Great service! The best in town . Love this dealership

Robert aka Bob at Auto Nation in Henderson is hands down the best car salesman we have dealt with! He was friendly and helpful and understood what we needed and worked quickly to make it happen!

battery service was overpriced, but the service from Jobe was excellent

The dealership was very poor communications. They returned the car multiple times without the issue being fixed after saying it was.. the parts department in the service department did not communicate about parts arriving. I had to contact GM directly who told me that part was shipped and had arrived. I’m over a month prior to me notifying the dealership that the part was even in their possession I made appointments to have my vehicle worked on however, the car sat at the dealership for over a week and a half before anybody perform the work. overall, your dealership had very poor customer service I would not recommend and I will not be returning.